FAQ常見問題

Yes. Pre-orders are open now; the official launch is 24 Oct 2026. Every order placed now is a v0.1 First Commit pre-order. Seven pieces open on 24 Oct 2026: the UNDO hoodie, REDO tee, COMMIT long-sleeve tee, NULL cargo pants, CACHE cap, BUFFER tote sling and KEYCAP accessory set. The ENTROPY shell jacket comes in the next batch.

可以。預購已經開放，正式發售日是 10/24。現在下的每一筆訂單都是 v0.1 First Commit 預購。10/24 開放 7 件：UNDO 連帽上衣、REDO 短袖 T、COMMIT 長袖 T、NULL 工裝褲、CACHE 六片帽、BUFFER 托特／側背兩用包和 KEYCAP 鍵帽配件組；ENTROPY 輕量連帽外套於下一批次推出。

All pre-orders ship 6–10 weeks after you order, and we email tracking the day it ships. If there's a delay we'll tell you in advance; if we can't ship as promised, you can request a full refund.

所有預購訂單都是下單後 6–10 週出貨，出貨當天會 Email 追蹤號碼給你。如有延遲，我們會事先通知你；如果我們無法依承諾時間出貨，你可以申請全額退款。

The only official CTRL//Z store is ctrlzworks.com. There are no other official sellers.

CTRL//Z 唯一的官方商店是 ctrlzworks.com，沒有其他官方通路。

The store is run by CTRL//Z (individual seller). We provide receipts on request; we can't issue Taiwan uniform invoices.

本網站由 CTRL//Z（個人賣家）經營，可依需求提供收據，不提供統一發票。

Before shipping you can cancel for a full refund, change the address for free (same country/region), or swap to a same-price item or size. For a different price, cancel and reorder.

出貨前可隨時取消並全額退款；可免費改址（限同一國家或地區）；可換同價品項或尺寸，價格不同請取消後重新下單。

We currently accept USDC on Base, from your own wallet or a CTRL//Z account wallet (sign in with email/Google; we cover gas). Prices are in TWD; the USDC quote is held for 15 minutes.

目前接受 Base 網路上的 USDC。可用自己的錢包，或以 Email／Google 登入 CTRL//Z 帳戶錢包付款（gas 由我們負擔）。價格以新台幣計，USDC 報價保留 15 分鐘。

1. Check out on ctrlzworks.com and pick your items and shipping.
2. On the payment page, either scan the QR with your own wallet (MetaMask, Coinbase Wallet or any Base wallet) or tap "Open in wallet"; no wallet? Under "No wallet? Pay with a CTRL//Z account", tap "Sign in with email or Google" (we cover gas).
3. Make sure the wallet holds USDC on the Base network — not Ethereum mainnet, not USDT or any other token. Wrong network or token may be unrecoverable (see Q8).
4. Pay the exact amount shown, in a single transfer, including all 6 decimals — that amount identifies your order; anything more or less goes to a manual check (see Q8). If you withdraw from an exchange, make sure the fee isn't deducted from the amount that arrives. The USDC quote is held for 15 minutes; refresh it if it expires.
5. Once confirmed on-chain, the payment page shows "Payment received — order confirmed." and a confirmation email is sent.
Pay only on the ctrlzworks.com checkout page. CTRL//Z will never DM you or give you another wallet address. Questions: hello@ctrlzworks.com (see Q22).

1. 在 ctrlzworks.com 結帳，選好商品和寄送方式。
2. 付款頁選一種：用自己的錢包（MetaMask、Coinbase Wallet 或支援 Base 的錢包）掃描 QR，或按「在錢包中開啟」；沒有錢包的話，在「沒有錢包？用 CTRL//Z 帳戶付款」按「以 Email 或 Google 登入」（gas 由我們負擔）。
3. 確認錢包裡有 Base 網路上的 USDC。不是 Ethereum 主網，也不是 USDT 或其他幣別；轉錯網路或幣別可能拿不回來（見 Q8）。
4. 請以單筆轉帳，支付付款頁顯示的確切金額（含小數點後 6 位）。這個金額用來辨識你的訂單，多一點或少一點都會進入人工核對（見 Q8）。從交易所提領時，請確認手續費沒有從到帳金額中扣除。USDC 報價保留 15 分鐘，逾時請重新整理報價。
5. 鏈上確認後，付款頁會顯示「已收到付款，訂單已確認。」，確認信也會寄到你的 Email。
提醒：只在 ctrlzworks.com 結帳頁付款。CTRL//Z 不會私訊你、不會給你其他錢包地址。有問題請寄 hello@ctrlzworks.com（見 Q22）。

We accept USDC on the Base network only.

付款方式只有 Base 網路上的 USDC。

Payments that don't match the quote are reviewed manually (Terms, “Paying with stablecoins”). Underpaid: the payment is refunded in full (the TWD amount actually paid, converted at the refund-day rate) and you'll need to place a new order; no member number is assigned. Overpaid: once reviewed and approved, the order proceeds and gets the next available member number when approved, and the difference is returned in USDC on Base; we pay the network fee. Wrong network/token: no member number; may be unrecoverable; we can only refund the portion that actually reached us and is recoverable. Email hello@ctrlzworks.com with your order number and transaction hash.

金額不符的付款會人工審核（詳見服務條款「以穩定幣付款」）。少付：款項全額退款（依實付新台幣、退款當日匯率換算），請重新下單，不配發會員編號。多付：審核核准後訂單照常並於核准時配發下一個可用的會員編號，差額以 Base USDC 退回，網路手續費由我們負擔。轉錯網路／轉錯幣別：不配發會員編號，可能無法取回，我們只能退還實際收到且可取回的部分。請寫信到 hello@ctrlzworks.com，附上訂單編號與交易雜湊。

No purchase limit, but max 5 of the same item, size and color per order, and NT$30,000 per order (incl. shipping). Please split a larger cart into several orders. Split orders aren't combined into one shipment, and each order pays its own shipping.

不限購，但每張訂單同一款式、尺寸、顏色最多 5 件、單筆上限 NT$30,000（含運費）；超過請拆成多筆訂單結帳。拆單後不會合併出貨，運費也不會調整，每筆訂單分開計算運費。

Taiwan plus 95 countries/regions (full list at ctrlzworks.com/legal/shipping-returns). We don't ship to the US, UK, Russia, Belarus or mainland China (the US includes territories such as Hawaii, Guam and Puerto Rico), and currently not to Israel, Saint Lucia, Palau, Kuwait or Lebanon. We don't ship anywhere not on the list. We don't support forwarding services.

台灣，以及 95 個國家／地區（完整清單見 ctrlzworks.com/legal/shipping-returns）。不寄送：美國、英國、俄羅斯、白俄羅斯、中國大陸（美國含夏威夷、關島、波多黎各等屬地）；以色列、聖露西亞、帛琉、科威特、黎巴嫩目前也不寄送。未列於可寄送清單的地區一律不寄送。不協助轉運。

Taiwan: CVS NT$70, home delivery NT$150, outlying islands NT$250; free on orders of NT$3,500 or more; home delivery only for orders over NT$5,000; after shipping we email you a tracking number. International: flat rate per order by region, shown at checkout (DAP — duties/taxes paid by the recipient; no free shipping).

台灣：超商 NT$70、宅配 NT$150、離島 NT$250；NT$3,500 以上免運；超過 NT$5,000 僅提供宅配；出貨後以 Email 提供追蹤編號。國際：依地區每筆均一價，結帳時顯示（DAP，關稅與稅費由收件人負擔，國際不適用免運）。

After shipping, about 1–3 weeks in Asia and 2–4 weeks elsewhere (estimate, not guaranteed).

出貨後亞洲約 1–3 週、其他地區約 2–4 週（預估，非保證）。

If your parcel is lost, CTRL//Z handles it: reship or refund, your choice. Send us your order number and we'll check with the carrier first.

寄丟由 CTRL//Z 處理，補寄或退款二選一。請提供訂單編號，我們會先向物流查詢。

Yes. Taiwan and all overseas orders outside the EU/EEA: within 7 days of receipt; EU/EEA consumers: 14 days. Both are counted from the date of receipt, and no reason is needed. We pay return shipping in Taiwan; international customers return by tracked post at their own cost (except defective/wrong items).

可以。台灣及歐盟／歐洲經濟區以外的海外訂單：收到商品後 7 天內；歐盟／歐洲經濟區消費者：14 天。皆自收到商品之日起算，不需說明理由。台灣退貨運費由我們負擔；海外由客人以可追蹤方式寄回並負擔運費（瑕疵或寄錯除外）。

Within 7 days of receiving and checking the return, in USDC on Base to the paying wallet (the TWD amount actually paid, at the refund-day rate; we pay the fee) or by TWD transfer. Import duties already paid can't be refunded by us.

收到並檢查退回商品後 7 天內，以 Base USDC 退回原付款地址（依實付新台幣、退款當日匯率換算；網路費我們付），或改新台幣匯款。已付的進口稅費我們無法退還。

A single order with a merchandise total of NT$5,000 or more (after discounts, excluding shipping) gets a free CTRL//Z S1 Fatal member card, shipped with the order. Separate orders can't be combined.

單筆訂單的商品金額（折扣後、不含運費）滿 NT$5,000，即免費附贈一張 CTRL//Z S1 Fatal 會員卡，隨訂單一起寄出。不同訂單不能合併計算。

Numbers are assigned in order of on-chain confirmation time of payments with the matching amount, starting at 0011. An overpaid payment, or one made after the quote expired, that we review and approve gets the next available number at the time of approval; numbers already assigned are never changed; underpaid payments and payments in the wrong token or on the wrong network get no number. Numbers 0011–0256 carry the GENESIS label (identity only). Until a member number is assigned, your order page shows that it is pending; once it is, we send a follow-up email with your number, and it also appears in your confirmation email and on your order page.

依付款在鏈上確認的時間先後、且金額相符的順序配發會員編號，從 0011 開始。多付或報價過期後付款、經審核核准者，於核准時配發下一個可用的編號，已配發的編號不會變動；少付、轉錯幣別或轉錯網路的付款不配號。0011–0256 標示 GENESIS（純身分標記）。配號前，訂單頁會顯示會員編號尚待配發；配號後我們會另外寄通知信告訴你編號，編號也會顯示在訂單確認信和訂單頁。

The card is for membership identity. Identity only: no cash value, and it can't be used to pay. Card perks (e.g. early access, event check-in) will be announced on the website when live.

會員卡是會員身分用的。純身分卡，沒有現金價值，不能當付款工具。卡片權益（例如搶先購、活動報到）上線時會在網站公告。

Yes, it's freely transferable. Just hand the physical card over; no registration needed. The member number and GENESIS status travel with the card, and any perks belong to whoever presents it. The card is black zirconia ceramic with NFC on both sides. NFC verification is planned but not yet live.

可以自由轉讓，直接把實體卡交給對方就好，不需要登記。會員編號和 GENESIS 標記跟著卡片走，如果有權益，由出示卡片的持卡人享有。會員卡是黑色氧化鋯陶瓷，正反兩面都有 NFC。NFC 驗證規劃中，尚未啟用。

If the order is returned or cancelled, or a partial return brings it below NT$5,000, please send the card back with the return. The card is deactivated and its number is permanently voided and left empty; it is never reissued. Your refund is unaffected.

整筆退貨、取消，或部分退貨後低於 NT$5,000 時，請把會員卡隨退貨寄回。該卡停用，編號永久作廢、從此空號，不會再配給任何人。退款金額不受影響。

Yes. The replacement keeps the same number (and GENESIS, if any), and the old chip is permanently deactivated. Loss, theft or accidental damage carries a replacement fee at cost, to be announced before NFC verification launches; defects in normal use are replaced free. Email hello@ctrlzworks.com.

可以。補發的新卡保留原編號（GENESIS 也保留），舊卡晶片會永久停用。遺失、被竊或人為損壞收取成本價補發費，金額將於 NFC 驗證上線前公告；正常使用下的故障免費更換。請寫信到 hello@ctrlzworks.com。

Email hello@ctrlzworks.com from the address you used (or include your order number), say what you'd like accessed, corrected or deleted, and we'll reply by email within 15 days.

請用你下單或登記時使用的 Email 寄信至 hello@ctrlzworks.com（或附上訂單編號），說明要查詢、更正或刪除的內容，我們會在 15 天內以 Email 回覆。

Email hello@ctrlzworks.com with your order number; for payment questions, include the transaction hash. We reply within 2 business days, and complaints are handled within 15 days. Instagram, Threads and X don't handle order questions; please email us. No confirmation email? Check your spam folder first, then email us with your order number and transaction hash. CTRL//Z will never DM you first or ask you to send funds to any wallet; pay only on the ctrlzworks.com checkout page. Please don't post wallet addresses, transactions or personal info in public channels.

請寄信到 hello@ctrlzworks.com，附上訂單編號；付款問題請一併附上交易雜湊。我們會在 2 個工作天內回覆，客訴於 15 天內處理。Instagram、Threads 與 X 不受理訂單問題，請一律寄信。沒收到確認信：請先查看垃圾郵件匣，再寫信並附上訂單編號與交易雜湊。CTRL//Z 不會主動私訊你，也不會要你轉帳到任何錢包；付款只在 ctrlzworks.com 結帳頁進行。請不要在公開頻道貼錢包地址、交易紀錄或個人資料。